Volunteer FAQs

What’s the Zoom link?

Join Zoom Meeting


Meeting ID: 857 2583 9211

Dial by phone (if you need additional audio)

+1 646 876 9923 US

What’s the Covia – Well Connected link?

Click on this link – 


To join online:

  1. Use either Chrome, Firefox or Safari to join
  2. Click on the link provided
  3. Enter your guest credentials – just your Name and Email are required
  4. Click ‘Allow’ for Agora to access your microphone and camera
  5. Click ‘Join Group’ to enter the meeting
  6. If you get a message saying you have low connectivity, try turning off your camera

To join by phone, dial: Well Connected: +18772379339 (US Toll Free)

  • If requested, enter PIN: 31
  • To mute/unmute yourself, please press *1 or the MUTE button on your phone.

Help, I signed up for a visit, but I need to cancel it!

Don’t worry, it’s easy! Here are the instructions on editing your sign ups – EDIT SIGN UPS

But I don’t have a Sign Up Genius account – will those instructions still work?

Yep, you can still make changes even without an account (but we do recommend signing up for one – they’re free!) EDIT SIGN UPS

I know a facility that might be interested in booking a visit – what should I do?

Great! The best way for us to grow is through referrals. You can either have them book a visit directly on the website, email info@petstogether.org for more information, or send them our brochure if they have more questions. 

I have a one-on-one visit. How do I do that?

You have 2 options for one-on-one calls. You can either Facetime with the person on your cellphone, or you can use Zoom. If you want to use Zoom, you’ll need to click on the Zoom link (you can see the link at the top of this page!). 

Since there’s no regular host, you’ll need to sign in and start the meeting yourself. We’ll email you the log-in and password before your call. Once you’ve started the meeting, it will be just like a regular visit, except with just 2 people. 

One important reminder – don’t forget to SIGN OUT of the Zoom account when you’re done with the call!

I’m having problems with my sound/video/etc.

Here’s a good resource from Zoom that has all sorts of help – ZOOM HELP CENTER

This facility uses Google Meet – help?

Don’t worry! Here’s a link with all the answers – GOOGLE MEET HELP CENTER. You just need to enter the code found in the event sign up to join the meeting.

I’m a host having problems with spotlighting people.

Here’s a refresher – SPOTLIGHT TUTORIAL

I’d like to connect with more of the volunteers – how can I meet them?

The best way to meet other volunteers is to join us on the Pets Together Volunteer Facebook page – just search for the group and request to join. We’ll see you there!

Any other questions?

Email info@petstogether.org or post them on the Pets Together Volunteer Page!